2-Year Limited Defect Warranty

Every YoraHome CNC machine is warranted to the original purchaser only to be free from defects in material and workmanship. YoraHome will repair or replace any part of a YoraHome CNC machine which, after examination, is determined by YoraHome to be defective in material or workmanship after the date of purchase.

 CNC Machine Warranty Period
CO2, Fiber 24 months
3018-Pro, Mandrill 3036, SilverBack  12 months
6550, 6550-Pro 12 months
Ender 3 V2, CR-6 SE, Ender 5, Ender 5-Pro 12 months
Yora Draw 12 months

 

CNC Parts Warranty Period
Diode Laser 6 months
CO2 Laser Tube 12 months
CO2 Water Chiller, Air Pump, Exhaust, Air Compressor, Power Supply  12 months

 

This warranty does not apply to clamps, milling bits, collets, wasteboards, consumable materials, materials to be cut or carved, accessories, or software.

Without limiting the generality of the foregoing, this warranty will be void and no warranty coverage will be provided if any damage or defect results from:

  • Misuse, alterations, abuse, normal wear and tear, neglect, lack of maintenance, excessive industrial use, or accidents, any of which will void this warranty
  • Disasters such as fire, flood, lightning or improper electric current Service or alteration by anyone other than an authorized YoraHome representative.
  • Failure to turn on or use clean water within the chiller or water pump
  • Failure to clean optical mirrors and lenses
  • Failure to clean or lube guide rails with lubricant oil
  • Failure to properly store the laser in a properly conditioned environment
  • Failure to perform periodic maintenance
  • Install any firmware in the machine which is not specifically issued or recommended by YoraHome
  • Any change or modification to the electronics or computer components of the machine
  • Any peripheries or accessories attached to the electronics or computer components of the machine which have not be specifically issued or recommended by YoraHome
  • Operation for unintended purposes
  • Defects that are only cosmetic in nature

To obtain warranty service for a defect, you must first contact YoraHome for a telephone or video call warranty diagnosis. You may be required to provide pictures and/or video of the claimed defect. If YoraHome determines that your machine qualifies for warranty repair, then, YoraHome will either ship to you a replacement part for you to install or require you to return the machine to YoraHome for warranty service. YoraHome  also may require you to return the machine if YoraHome cannot determine from the warranty diagnosis whether your machine qualifies for warranty repair. If return of your machine is required, YoraHome will provide you with a prepaid shipping label and accept responsibility for damage during shipping only if you package the returned machine exactly as it was shipped to you using all of the original shipping materials. If you no longer have the original materials then you are solely responsible for the cost of shipping the machine to YoraHome. If you do not package the machine exactly as it was shipped to you using the original materials, then you will be solely responsible for any damage during shipping. For all valid warranty repairs, YoraHome will pay for return shipping to you. If your machine does not qualify for warranty repair, then the credit card you provided will be charged the cost of shipping to and from YoraHome. We offer the ability for clients to upgrade to expedited shipping for the cost difference, which will be invoiced and charged to the client prior to shipment.

ACCEPTANCE OF THE EXCLUSIVE REPAIR AND REPLACEMENT REMEDIES DESCRIBED HEREIN IS A CONDITION OF THE CONTRACT FOR THE PURCHASE OF EVERY YORAHOME MACHINE. IF YOU DO NOT AGREE TO THIS CONDITION, YOU SHOULD NOT PURCHASE THE PRODUCT. IN NO EVENT SHALL YORAHOME BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY COSTS, ATTORNEY FEES, EXPENSES, LOSSES OR DELAYS ALLEGED TO BE AS A CONSEQUENCE OF ANY ERROR ASSEMBLING OR OPERATING ANY PRODUCT OR ANY DAMAGE TO, FAILURE OF, OR DEFECT IN ANY PRODUCT INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS FOR LOSS OF PROFITS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES, WRITTEN OR ORAL. TO THE EXTENT PERMITTED BY LAW, YORAHOME DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. TO THE EXTENT SUCH DISCLAIMER IS NOT PERMITTED BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY AS DESCRIBED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU, THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.